Managed IT
IT that works before you have to
think about it.
that keeps your people productive and
your technology running.
25+ years of technology experience | Local expertise | 24/7 support & monitoring capability
25+ Years
Technology
experience
ISO 27001:2022
Information security
management
24/7
Support, monitoring
and SOC capability
South African MSP
Local expertise and
nationwide capability
One Tech partner
Across your entire
IT environment
The Challenge
Your team has a business to run.
They shouldn't have to spend all day
fixing IT.
Technology problems rarely arrive at a convenient time.
A user can’t access an application. A device stops working. A server needs attention. A network issue affects a branch. A security update gets missed.
When IT is managed reactively, small issues can become recurring problems—and your internal team ends up spending valuable time firefighting instead of focusing on the business.
Managed IT changes the model from reacting to problems to actively managing the environment.
Reactive support
Waiting for something to break before addressing it creates unnecessary disruption.
Limited Visibility
Without consistent monitoring and management, problems can remain hidden until users notice them.
IT complexity
Devices, networks, servers, applications, users and security all need to work together.
The Intdev Approach
More than a helpdesk. A team
managing your IT environment.
Good IT support solves today’s problem.
Managed IT looks at the environment behind the problem.
Intdev combines support, monitoring, management and ongoing improvement to help keep your technology reliable, secure and aligned with your business.
Support
When your people need help, they have access to experienced IT specialists.
Manage
We proactively monitor and manage the technology environment behind your users.
Improve
We identify recurring issues, risks and opportunities to make the environment work better.
What we manage
One managed environment. Multiple layers of IT.
IT support
Give your people access to responsive technical support when they need it.
Infrastructure management
Keep servers, infrastructure and core technology environments monitored and maintained.
Network management
Improve visibility, reliability and performance across your business network.
Endpoint management
Manage the devices your people rely on with greater consistency and control.
Patch management
Keep systems updated and reduce the risks associated with outdated software and infrastructure.
Monitoring
Identify issues and performance problems before they become business disruption.
Backup management
Help ensure critical backup environments are monitored and managed as part of your wider IT environment.
24/7 Support & Monitoring
Extend your IT visibility and support capability beyond the working day where the service requires it.
Your IT environment
Everything is connected.
Your IT management
should be too.
Your users don’t experience IT as separate services. They experience one environment. Intdev looks across the layers that keep your business operating.
One technology partner.
Why Intdev
IT management backed
by the capability
behind it.
Managed IT only works when the provider can understand the environment beyond the helpdesk.
Intdev brings managed IT together with cloud, connectivity, cybersecurity and Microsoft expertise – giving your business access to broader technology capability through one partner.
1 Technology Partner
Reduce the number of suppliers involved in managing your environment.
Proactive
Focus on preventing problems rather than simply responding to them.
Experienced
More than 25 years of technology experience.
Local
South African people supporting South African businesses.
Security Aware
Security considerations form part of ongoing IT management.
Business Focused
IT management aligned to how your people actually work.
Our Approach
A structured approach to managing your IT environment.
Assess
Understand your current environment, users, infrastructure, risks and requirements.
Onboard
Establish monitoring, support processes, documentation and management standards.
Manage
Provide ongoing support, monitoring, maintenance and issue resolution.
Optimise
Use what we learn from the environment to improve performance, reliability and security.
What it means for your business
Better managed IT means fewer distractions for your business.
Reduced
downtime
Identify and address issues before they create unnecessary disruption.
Improve
productivity
Give employees reliable technology and responsive support.
Increase
visibility
Understand what is happening across your IT environment.
Reduce
IT complexity
Bring more of your IT management under one accountable partner.
Support your
internal team
Extend your internal IT capability without having to build everything yourself.
Plan
ahead
Move from reactive fixes towards structured IT improvement.
Who we help
Managed IT for businesses that need their technology to simply work.
Growing Businesses
grows with you. Your business is growing faster than your internal IT capability.
Businesses without a
large IT team
Extend your IT
capability.
Get access to broader IT expertise without building a large internal team.
Internal IT teams
A partner,
not a replacement.
Add specialist capability, monitoring & support where your internal team needs it.
Multi-site businesses
across locations. Manage users, devices, networks and infrastructure across multiple sites.
Start with the problem
What are you trying to fix?
It is too reactive
Your team spends too
much time responding to recurring IT issues.
We’re outgrowing our IT capability
Your business has grown, but your IT resources haven’t kept pace.
Our internal team needs support
You don’t need to replace your IT team – you need to extend its capability.
We need better visibility
You need to know what’s happening across your infrastructure, endpoints and network.
Complete your IT environment
Managed IT works best when the rest of your environment works with it.
ENABLE
Cloud & Hosting
Reliable infrastructure for the applications and workloads your business depends on.CONNECT
Connectivity & Communications
Keep your people and locations connected.
ENABLE
Microsoft & Business Technology
Manage and optimise the technology your people use every day.
Frequently asked questions
Managed IT questions, answered.
Ready to get more from your technology?
Let’s build a more connected, secure and efficient future – together.
